Last modified: September 3, 2026
Thank you for using Buzzvoice.com. These Terms of Service (the “Agreement”) is a binding contract between you and Brand Boost Digital Ltd, C 107853, Room 4, Office 18, Block 19, Vincenti Bld, Strait Street, VLT1432, Valletta, Malta, +35699499520, support@buzzvoice.com. By accessing Buzzvoice.com or making any purchase from the Company, you agree to be bound by this Agreement in full. By accessing Buzzvoice or purchasing any of the Buzzvoice Services, you indicate your acceptance of this Agreement and its terms and conditions.
Additional terms and conditions may apply to additional areas of the website or to particular negotiations or content posted on the site, in conjunction with the actual Terms of Service Agreement.
Buzzvoice holds the right to make changes to the Agreement at any time. Customers who use the Buzzvoice agree to follow any change or modification and are bound to the modified Terms of Service Agreement. The current revision date of the Terms of Service is listed above.
Buzzvoice provides certain services, including social media engagement and subscriber services (collectively, the “Services”). The Services may be purchased online through Buzzvoice. By purchasing any Services, you agree to pay the indicated purchase price and further agree that (a) you have the authority to make such a purchase, (b) you have the authority to use or access the social media account linked to the purchase, and (c) you will not use the Services for any fraudulent or illegal purpose whatsoever.
You acknowledge and agree that refunds are offered only in accordance with Section 4 of this Agreement. Other refunds will only be granted in the sole discretion of the Company.
To place an order you must provide a public username or a public link to the post, video, page or track to be promoted. We never ask for your password, and you should never provide one. If the account is private, or the link is inaccessible, we cannot deliver and the order cannot proceed.
You must be at least 18 years old to purchase the Services. If you create a Buzzvoice account, you are responsible for keeping your login credentials secure and for all activity that takes place under your account. You must notify us promptly at support@buzzvoice.com if you believe your account has been accessed without your permission.
You may not order the Services for an account, page, post, video or track that you do not own or that you are not authorised to promote, and you may not order the Services in respect of an account belonging to a minor.
Buzzvoice is not affiliated with, endorsed by, or sponsored by Meta Platforms, Instagram, Facebook, TikTok, X Corp., YouTube, Google or SoundCloud. All product names, trademarks and registered trademarks are the property of their respective owners and are used on Buzzvoice solely to identify the platform to which a Service applies.
Use of the Services may conflict with the terms of service of the platform concerned. Your relationship with that platform is yours alone, and you accept that risk when you place an order.
Prices are displayed and charged in US dollars. We accept credit and debit cards, Apple Pay, Google Pay, cryptocurrency, and your Buzzvoice account balance. Payment is taken in full before an order enters delivery.
Our money-back guarantee covers non-delivery. If we have not delivered your order, you may request a refund within 30 days of placing it, and we will refund the undelivered part in full. To claim, email support@buzzvoice.com with your order number.
Once an order has been delivered it is not refundable. The Services are non-tangible, irrevocable digital goods and cannot be returned. If engagement that we delivered later drops away, that is addressed by the Retention Guarantee in Section 12, which entitles you to re-delivery rather than to a refund.
Before disputing a charge with your bank or card issuer, please contact support@buzzvoice.com so that we can resolve the matter directly; we respond to all queries in less than 24 hours. If you raise a chargeback without contacting us first, we reserve the right to suspend delivery of your open orders and to decline future orders pending resolution of the dispute.
If you are a consumer resident in the European Union or the United Kingdom, you have 14 days from the date you place your order to withdraw from it. To withdraw, email support@buzzvoice.com quoting your order number.
Where delivery has not started, we will refund you in full. Where delivery has started or has been completed, we will confirm what has been delivered and how your refund will be handled.
We cannot and do not make any guarantee about how long your marketing campaign will take to complete. Any time frame mentioned on the Buzzvoice website and its subdomains, by Company employees, or in any chat, email, telephone conversation or other correspondence is not a guarantee of how long the campaign will take to finish. Any estimate we provide is a guideline designed to help our customers plan ahead.
Where a service page states a delivery start time, that refers to when delivery begins, not when it finishes.
By signing up for Buzzvoice's services, you agree that Buzzvoice reserves the right to pause your campaign for any reason and without notice. It is always our goal to deliver your order as quickly and safely as possible; however, certain circumstances — such as a page actively losing followers, an upgrade performed by a social network, or a change to a platform's API — may make pausing necessary. Pausing a campaign does not make you eligible for any partial or full refund.
If we pause an order and are unable to resume it, we will credit the undelivered portion to your Buzzvoice balance or refund it to your original payment method.
You may not change, modify and/or remove your account, username, page, photo, post, video and/or track while your Buzzvoice marketing campaign is running, and you may not set the account to private. Doing so may make your account, photo, video and/or track inaccessible and cause an interruption of our service. You agree that any change, modification and/or removal made without prior notice to and approval from Buzzvoice will make the affected order(s) subject to termination and ineligible for any type of refund or retention claim.
The Company shall in no way be liable for any accounts, pages, photos, videos and/or tracks that are removed, suspended or restricted due to our services being implemented or your interaction with Buzzvoice. It is nearly impossible to determine why social media account providers suspend or delete accounts or content. All purchases of the Services are made at your own risk. Due to this we cannot refund a completed order where this has occurred to an account or to content.
You may not run other marketing campaigns for the same account, post, video or track while your Buzzvoice marketing campaign is running. We use public statistics to measure the results of our campaign, which other campaigns may interfere with.
If you do run another marketing campaign simultaneously with your Buzzvoice marketing campaign, you agree that all engagement gained during the Buzzvoice campaign window is attributed to Buzzvoice for the purposes of measuring delivery, and that we are unable to assess any retention or delivery claim in respect of that period.
Buzzvoice may over-deliver the Services it guarantees, including but not limited to delivering more followers or subscribers than ordered. This over-delivery amount (“Extras”) should be considered a buffer in the event of a small loss of followers or subscribers. Extras are not covered by the Company's Retention Guarantee and are not eligible for replacement in the case of a loss that is equal to or less than the over-delivery amount.
Any loss is measured against the quantity you ordered, not against the peak figure reached after over-delivery.
The Company offers a Limited Retention Guarantee / Warranty with the Services listed below. If a customer uses one of Buzzvoice's Services and then loses followers, likes, views and/or plays acquired by Buzzvoice (beyond the Extras), Buzzvoice may be able to re-deliver at no cost, at the Company's discretion, within the period stated for that Service. The Retention Guarantee entitles you to re-delivery; it does not entitle you to a refund.
The Retention Guarantee applies to every quality tier of a listed Service. The guarantee period runs from the date the order is marked complete. To make a claim, email support@buzzvoice.com quoting your order number within the guarantee period.
TikTok
X (Twitter)
YouTube
SoundCloud
Buzzvoice's Retention Guarantee is VOID if:
The Company shall make a final and non-appealable determination regarding any Retention Guarantee request.
Automatic Likes services apply to a set number of your upcoming posts, chosen by you at the time of ordering. Unused posts expire at the end of the period stated at purchase and are not refunded or carried over. Automatic Likes are not a subscription and do not renew or recur.
You may hold a balance with Buzzvoice and top it up by card. Your balance is store credit that may be used to purchase Buzzvoice Services only. It is not electronic money, it earns no interest, and it cannot be withdrawn, transferred or exchanged for cash.
Bonus credit awarded on a top-up has no cash value and is not refundable. Where we refund an order to your balance, that credit may be spent on any Service.
Customers who rate an order may receive a discount coupon. A coupon is valid for one order, expires on the date shown, is not transferable, and has no cash value.
Rewards are given for leaving a review, not for leaving a positive one, and the reward does not depend on the rating given.
Reviews that we publish are shown as submitted. We may decline to publish content that is unlawful, abusive, or not about the service purchased. When you submit a review you choose how you are credited — either your first name and initial, or your social media username — and you grant us permission to publish your review under the name you have chosen on our website and in our marketing.
For Services where you supply the content — custom comments in particular — you confirm that you own or are permitted to use that text, and that it is not unlawful, defamatory, hateful, sexually explicit, or infringing of any third party's rights.
Comments containing @mentions will not be posted. We may refuse or remove rude or offensive content. Content refused on these grounds is not refundable, and you agree to indemnify the Company against any claim arising from content you supplied.
Payments made in cryptocurrency are final and cannot be reversed. The amount quoted to you is valid for the window stated at checkout. Under-payment, over-payment, network fees and confirmation delays are your responsibility.
Where a refund is due on an order paid in cryptocurrency, we will issue it to your Buzzvoice balance or, at our discretion, in fiat currency. We do not refund to the originating wallet.
You may not use the Services in connection with content that is unlawful, hateful, harassing, or that promotes violence or extremism; in connection with sexually explicit content involving minors; to manipulate an election or any public vote; to impersonate any person or business; or in breach of any applicable sanctions regime.
We may refuse or cancel any order on these grounds and will refund the undelivered part.
You agree to solely use the website for lawful purposes, and not to compromise the security of the website, render it inaccessible to others or cause damage to the content, service or website. As a user you agree to refrain from any action that may add, subtract or modify the content of the site. You agree to refrain from accessing content without permission and will not use the website in any way other than the way it is intended.
All content, including text, images, sound, video, and code (collectively, the “Intellectual Property”) found throughout Buzzvoice is the intellectual property of the Company and is protected by applicable copyright, trademark, and patent laws. These belong expressly to Buzzvoice or other copyright owners who have given express authorization to use their information on the Buzzvoice website.
The Company shall keep confidential any information you submit to the Company as it relates to the processing of any order for Services. Any other material or information sent to the website will be considered non-confidential. You hereby grant the Company the royalty free irrevocable permission to use, display and distribute in whole or in part, the submission in any manner it sees fit.
Our Privacy Policy explains how we collect, use and protect the personal data you provide when you place an order or create an account, and forms part of this Agreement.
We may send you transactional messages relating to your orders and your account. Marketing messages are sent only where you have chosen to receive them, and you may unsubscribe from them at any time using the link in any marketing email.
Buzzvoice reserves the right to correct any errors or inaccuracies in the content on the website, or to change and update the content at any time without giving prior notice. However, Buzzvoice does not guarantee that errors, inaccuracies or omissions will be corrected immediately.
To the fullest extent permitted by law, the Company's total liability arising out of or in connection with your use of Buzzvoice or the Services, whether in contract, tort or otherwise, is limited to the amount you paid for the order to which the claim relates.
The Company is not liable for indirect or consequential loss, including loss of profit, loss of revenue, loss of goodwill, or loss of opportunity. You understand and acknowledge that your use of the Services is at your own risk.
Nothing in this Agreement excludes or limits the Company's liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited, including any liability that mandatory consumer protection law does not permit us to exclude.
You agree to indemnify, defend and hold harmless Buzzvoice from any claim arising out of, relating to, or connected with your use of Buzzvoice or the Services. You must also indemnify, defend, and hold the Company harmless based on any claim alleging facts that, if true, would constitute a breach of this Agreement.
The term of this Agreement will begin upon Buzzvoice's acceptance of your job order and will end when terminated by either party. If Buzzvoice determines, in its sole discretion, that you are abusing the system, the Company may (without limiting any other rights or remedies available to it) withdraw your participation and withhold any amount owed to you.
This Agreement is governed by the laws of Malta, and the courts of Malta shall have jurisdiction over any dispute arising from it. Nothing in this section deprives a consumer of the protection afforded by the mandatory law of the country in which they reside.
If you have a complaint, please contact support@buzzvoice.com first so that we can try to resolve it. Consumers resident in the European Union may also use the European Commission's online dispute resolution platform.
Entire agreement. This Terms of Service Agreement with Buzzvoice constitutes the entire agreement between all parties with respect to the subject matter hereof.
Taxes. Prices are exclusive of any tax unless stated otherwise. Where we are required to charge value added tax or an equivalent sales tax, it will be shown at checkout.
Force majeure. The Company is not in breach of this Agreement where performance is prevented, delayed or suspended by an event beyond its reasonable control, including a platform outage and any change to a social network's API, features or policies.
Severability and waiver. If any provision of this Agreement is found to be unenforceable, the remaining provisions continue in full force. A failure to enforce any provision on one occasion is not a waiver of that provision.
Assignment. The Company may assign this Agreement in connection with a merger, acquisition or sale of its business. You may not assign this Agreement without our written consent.
Notices. Notices under this Agreement should be sent to support@buzzvoice.com. Our Client Service Center is available 7 days a week and responds to all queries in less than 24 hours.
Language. This Agreement is published in several languages. The English version governs; all translations are provided for convenience only.
We may update this Agreement from time to time. Where a change is material, we will publish the revised Agreement with a new revision date at the top of this page before it takes effect. Changes do not apply retrospectively to orders already placed, which remain governed by the version of the Agreement in force when the order was made.