Dernière modification : 3 septembre 2026
This Privacy Policy explains what personal information Buzzvoice collects, why we collect it, who we share it with, how long we keep it, and what rights you have over it. It applies to buzzvoice.com and to every order placed through it.
Our Terms of Service are incorporated into this Privacy Policy by reference. Please read them alongside this document.
Buzzvoice.com is owned and operated by Brand Boost Digital Ltd, company registration number C 107853, Room 4, Office 18, Block 19, Vincenti Bld, Strait Street, VLT1432, Valletta, Malta.
Brand Boost Digital Ltd is the data controller for the personal information described in this policy. For any question about privacy or about your personal information, contact us at support@buzzvoice.com.
Information you give us when you order. Your email address. The social media username, profile link, post link, video link or track link that identifies what you want promoted. Where a Service requires you to write the content, such as custom comments, the text you supply.
Public information about the account you are promoting. When you enter a username or link, we retrieve publicly available information about it from the relevant platform — for example the profile name, profile picture, whether the account is public, and a list of recent posts — so that you can select the correct target for your order. We never ask for your social media password and you should never provide one to us or to anyone else.
Account information. If you create a Buzzvoice account: your email address, your password in encrypted form, and, if you choose to sign in using a third-party account instead, the basic profile information that provider shares with us. Your order history, your account balance and your top-up history, and any discount coupons issued to you.
Payment information. Payments are processed by our payment providers, not by us. We receive confirmation that a payment succeeded or failed together with limited details such as the payment method used and the last four digits of a card. If you choose to save a card for future purchases, it is stored in tokenised form by our payment provider. We do not hold your full card number, expiry date or security code at any time.
Reviews. If you leave a review, the rating and text you write, and the name you choose to be credited under — either your first name and initial, or your social media username.
Technical information. Your IP address, browser type and version, device type, screen size, operating system, language and time zone, the pages you visit on our site, and the date and time of your visit.
Session recordings. We record browsing sessions on our website. See section 4.
Correspondence. Any message you send to support@buzzvoice.com and our replies to it.
Under the General Data Protection Regulation we must have a lawful basis for each purpose for which we use your information. Ours are as follows.
| Purpose | Lawful basis |
|---|---|
| Taking, delivering and supporting your order, and contacting you about it | Performance of our contract with you |
| Managing your account, balance, saved cards and coupons | Performance of our contract with you |
| Taking payment and preventing payment fraud | Performance of our contract with you, and our legitimate interest in preventing fraud |
| Publishing reviews you have submitted | Your consent, given when you submit the review |
| Understanding how the website is used, diagnosing faults, and improving it — including analytics and session recording | Our legitimate interest in operating and improving our website |
| Keeping records of transactions | Our legal obligations, including accounting and tax law |
| Sending marketing email | Your consent, which you may withdraw at any time |
| Establishing, exercising or defending legal claims | Our legitimate interest in protecting our legal position |
Where we rely on legitimate interests, you have the right to object. See section 8.
We use cookies and similar technologies for two purposes.
Strictly necessary cookies make the website work. They keep you signed in, remember the contents of your cart, and allow the payment page to function. The site cannot operate without them.
Analytics cookies and technologies tell us how the site is used so that we can find faults and improve it. We use third-party website measurement and product analytics services for this purpose. They set their own cookies and record the technical information described in section 2.
Session recording. Using a third-party session recording service, we record browsing sessions on our website: the pages viewed, mouse movement, scrolling and clicks, and information entered into forms. These recordings capture the email address and the social media username you enter when placing an order. They do not capture card numbers, expiry dates or security codes, which are entered inside our payment provider's own fields. Recordings are used to diagnose problems and improve the ordering process, are viewed only by staff who need them for that purpose, and are kept for up to one year, after which they are deleted.
How to opt out. You can refuse or delete cookies through your browser settings; the HELP menu of your browser explains how. Deleting strictly necessary cookies will stop parts of the site working. Many analytics providers also publish their own opt-out tools.
We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.
We do share it with service providers who process it on our behalf, under contract and only on our instructions:
We will tell you the identity of any of these providers on request. Write to support@buzzvoice.com.
We may also disclose personal information where we are required to do so by law, by a court order or by a competent authority, or where disclosure is necessary to establish, exercise or defend legal claims.
Some of the service providers listed in section 5 are based outside the European Economic Area. Where personal information is transferred outside the EEA, we rely on the European Commission's Standard Contractual Clauses, or on an adequacy decision where one applies to the country concerned, to ensure that it continues to receive an equivalent level of protection.
You may request a copy of the safeguards that apply by writing to support@buzzvoice.com.
We keep your information for as long as we have a purpose for it under section 3. In practice this means:
Apart from session recordings, we do not delete this information on a fixed timetable. If you want your information deleted, you can ask us at any time and we will do so, except where we are required by law to keep a record — for example a transaction record we must retain for tax purposes. See section 8.
Under the General Data Protection Regulation you have the following rights over your personal information:
To exercise any of these rights, email support@buzzvoice.com. We will respond within one month. We do not charge for this, and we will not treat you differently for asking.
If you are not satisfied with how we have handled your information, you have the right to complain to the Office of the Information and Data Protection Commissioner, which is Malta's supervisory authority for data protection. You may also complain to the supervisory authority in the country where you live.
We send you messages about your orders and your account because we need to in order to provide the Services. These are not marketing and you cannot unsubscribe from them while you have an active order.
We send marketing email only where you have agreed to receive it. Every marketing email contains an unsubscribe link, and you may also unsubscribe at any time by emailing support@buzzvoice.com. We do not pass your email address to third parties so that they can market to you.
We encrypt our website and checkout in transit using TLS. We restrict access to personal information to employees, contractors and agents who need it in order to do their work, and who are bound by confidentiality obligations. We review our collection, storage and processing practices to guard against unauthorised access.
No system can be completely secure. If a breach of personal information occurs that is likely to result in a risk to your rights and freedoms, we will notify the Office of the Information and Data Protection Commissioner within 72 hours of becoming aware of it, and we will inform you directly where the breach is likely to result in a high risk to you.
Our Services are not intended for children. You must be at least 18 years old to purchase from Buzzvoice, and we do not knowingly collect personal information from anyone under that age. If you believe a child has provided us with personal information, contact support@buzzvoice.com and we will delete it.
We may update this Privacy Policy from time to time. The revision date at the top of this page always shows when it was last changed. Where a change is material, we will publish the revised policy before it takes effect and, where the change concerns processing based on your consent, we will ask you again.
For any question, request or complaint about privacy, write to support@buzzvoice.com or to Brand Boost Digital Ltd, Room 4, Office 18, Block 19, Vincenti Bld, Strait Street, VLT1432, Valletta, Malta. Our Client Service Center is available 7 days a week and responds to all queries in less than 24 hours.